I work with the agent
Agent User
Operational path centered on raia Copilot and raia Control. No build required.
Audience
Human-in-the-loop operators
Prerequisites
General familiarity with chat-based applications. No technical background required.
Key concepts
Human-in-the-loopEscalation triggersConversation takeoverFeedback loopEngagement scoring
What you'll use
Modules
01
Working in Copilot
Navigate the omnichannel view, use Monitor/Debug/Intervene modes, and execute a seamless takeover.
02
The Feedback Loop
Rate responses, flag issues, and use the feedback tools that make the agent permanently smarter.
03
Managing Campaigns in Control
Monitor outbound missions, track engagement scores, and manage follow-ups in raia Control.