I connect the systems
Agent Integration Specialist
Enterprise integration path covering connectors, MCP, security, and the Live Chat SDK.
Audience
IT, DevOps, and platform engineering
Prerequisites
REST APIs, OAuth, enterprise SaaS administration, and basic JavaScript for SDK implementation.
Key concepts
Connector sync historyMCP resource vs tool modesRole capability matrixAuditor Skill configurationLive Chat security key initialization
What you'll use
Modules
01
Connectors and Integrations
Map the four integration categories, embed the Live Chat widget, secure it with a Security Key, and pass user context via the JS SDK.
02
Webhooks and the raia API
Configure Webhook Skill triggers, authenticate with an Agent Secret Key, and use core raia API endpoints to manage conversations programmatically.
03
Advanced Enterprise Setup
Implement RBAC, configure the Auditor Skill for PII and abuse monitoring, and set up Microsoft Entra ID OAuth for Dynamics 365 and SharePoint.