What raia Chat gives you
- A customizable web widget for text, voice, and file-sharing.
- Brand-aligned design — color, avatar, welcome message.
- Built-in security: Security Keys, IP whitelisting, geographic rules.
- Operational hours and lead capture for sales and support routing.
The End-User Experience
raia Chat is more than a text box. It is a fully featured interface that adapts to the capabilities you've given your agent.
The Chat Widget
The widget sits on your website (usually bottom-right) and can open automatically or wait for a click. It supports:
- Text & voice: users type or talk directly to the agent.
- File uploads: users can share documents or images for the agent to analyze.
- Quick links: pre-configured buttons (Pricing, Support Docs) to guide common requests instantly.
Design Customization
- Primary color: set a hex code to match your brand accent.
- Chat icon: upload your logo or a custom mascot avatar.
- Welcome message: define exactly what the agent says when the chat opens.
Key Features & Configuration
| Feature | Description | Best for |
|---|---|---|
| Voice Chat | Enables microphone interaction — users speak their questions and hear the agent reply. | Accessibility and mobile users. |
| Context Awareness | 'Use Current Page Text' sends the page content to the agent for highly contextual responses. | E-commerce product pages or complex documentation. |
| Lead Capture | Require Name and Email before the conversation begins. | Sales routing and support ticketing. |
| Operational Hours | Restrict the widget to specific days and times (e.g., business hours). | Teams that want to ensure human backup is always available. |
Security & Access Control
raia Chat includes built-in security features to protect your agent and your data.
IP Whitelisting
Restrict chat access to specific IP addresses — ideal for internal company-only agents.
Geographic Restrictions
Block or allow access based on country to enforce GDPR or other regulatory compliance.
Live Chat Security Key
A cryptographic key that prevents unauthorized websites from embedding your agent.
How to Get Started
- 01
Configure the Skill
In raia Command, open your agent's Skills tab and add the Live Chat Skill.
- 02
Customize Appearance
Set brand colors, upload an avatar, and write the welcome message.
- 03
Set Restrictions
Define operational hours, required user info, and any IP/Geo restrictions.
- 04
Embed the Code
Copy the provided JavaScript snippet and paste it into the <head> of your website.
Related Training
Module
Configuring Communication Skills
Set up the Live Chat skill and other channels.
Module
Connectors and Integrations
Embed the chat widget and implement the Security Key.
Tip
Always generate a Security Key before going live. Without it, anyone can copy your Agent ID and embed your agent on their own site.