I know the tech

Technical Agent Builder

Architecture-focused path covering system prompts, functions, webhooks, APIs, and n8n.

Audience

Developers and AI practitioners

Prerequisites

REST APIs, JSON, basic JavaScript, and familiarity with at least one AI platform (e.g., OpenAI).

Key concepts

Agent-level API keysFunction schema definitionWebhook payload structureThe n8n raia node

What you'll use

raia cX

Core platform

raia Command

Data & knowledge management — integrates with cX

raia Copilot

Human oversight & testing

Understand the Agentic Stack, its five layers, and how a user request flows through the system.

Structure system prompts with the Four Pillars, calibrate autonomy, and apply the ReAct loop.

Create, test, and deploy custom function calls from within agent conversations.

Configure onMessageEnd and onThreadEnd webhooks, understand the payload, and pick the right integration pattern.

Authenticate with the raia REST API, manage conversations, build custom UIs, and extend agents via MCP.

Use the raia n8n node, build ETL knowledge pipelines, and architect Agent-to-Agent workflows.